FAQs

Welcome to our FAQ page! Below, you’ll find answers to common questions about Bamboo Bob Coffee, our mission, and our products. If you don’t see your question here, feel free to contact us—we’re happy to help!

General Questions

Q: What makes Bamboo Bob Coffee different?
A: We operate on a 100% Direct Trade model, cutting out all middlemen to ensure farmers earn a fair share of profits. This approach delivers fresh, high-quality coffee at a great price while making a meaningful social impact.

Q: Are your products organic?
A: Yes! All our products are grown using natural, organic, and sustainable farming methods, ensuring the highest quality without harming the environment.

Q: Where do your beans come from?
A: Our coffee is sourced directly from small-scale farmers in Vietnam’s most renowned coffee-growing regions, including Cầu Đất and the Ba Zan Highlands.

Coffee-Specific Questions

Q: What is the difference between Arabica and Robusta coffee?
A: Arabica offers a smooth, mild flavor with floral and honey notes, while Robusta delivers a bold, rich taste with a slightly higher caffeine content and a smooth, lingering finish.

Q: Do you sell whole beans or ground coffee?
A: We offer both! You can choose from freshly roasted whole beans, pre-ground coffee, or even green beans if you’d like to roast them yourself.

Q: How should I store my coffee?
A: Store your coffee in an airtight container in a cool, dry place, away from direct sunlight and moisture. Avoid refrigeration or freezing, as these can impact the flavor.

Ordering & Shipping

Q: How can I place an order?
A: Browse our online shop, add your favorite products to your cart, and checkout securely.

Q: Do you offer bulk purchasing?
A: Yes, we provide bulk options for green and roasted beans. These are perfect for cafes, roasters, or anyone looking to stock up!

Q: How long does shipping take?
A: Orders typically ship within 1-2 days, and delivery times depend on your location. Once your order ships, you’ll receive tracking information.

Social Impact 

Q: How does Bamboo Bob Coffee support farmers?
A: By eliminating middlemen, we ensure farmers receive a fair price for their crops. Additionally, a portion of proceeds goes directly to community development projects, such as healthcare and education.